Refund and Return Policy

Refund and Return Policy

Effective Date: February 19, 2024

At Broad Ripple Lawn Equipment Inc, we are committed to ensuring your satisfaction with your lawn mower purchase. If you need to return a product, please read through our Refund and Return Policy to understand the process and requirements.

Eligibility for Returns

• Returns: You can return items within 30 days of receipt for a full refund, provided that the item is in its original, unused condition and original packaging.
• Exclusions: Custom or special order products are not eligible for returns. For damaged or defective items, please contact us immediately for assistance.
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Return Process

1. Contact Us:
   Please reach out to us via email at [email protected] with your order number and the reason for the return.

2. Return Authorization:
   After we receive your return request, we will provide you with a Return Authorization Number and specific instructions on how to return the item.

3. Prepare Your Package:
   Pack the item securely in its original packaging, making sure to include the Return Authorization Number provided by us.

4. Ship the Item:
   Ship the item to the address provided in the return instructions. You are responsible for the return shipping unless the return is due to our error (e.g., incorrect or defective item).

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Shipping Costs

• Free Shipping: We offer free shipping on all orders within the USA.

• Return Shipping Costs:

  • If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
  • For other returns, the customer is responsible for the return shipping fees.
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Refunds

• Processing Time:
  Refunds will be processed within 7-10 business days after we receive and inspect the returned item.

• Refund Method:
  Refunds will be issued to the original payment method. Please note that the time it takes for the refund to appear on your account may vary depending on your financial institution.

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Exchanges

We do not offer direct exchanges. If you would like to exchange an item, please return the original product for a refund and place a new order for the desired item.

Contact Us

If you have any questions or need assistance with a return, please contact us:

• Email: [email protected]
• Phone: +1 (574)306-9623  Or  +1 (317)253-1611
• Address: 823 E 64th St, Indianapolis, IN 46220, United States
• Website: www.mowmarts.shop

Thank you for choosing Broad Ripple Lawn Equipment Inc. We value your business and are here to help with any inquiries or concerns you may have.